Q&A

Yes! We offer free standard shipping on all orders, with no minimum spend required.

Most orders are processed and shipped within 24 hours, excluding weekends and public holidays. Orders placed on Fridays or holidays will be shipped the next business day.

We work with a range of trusted carriers and will select the most efficient option based on your location. This helps us ensure the best delivery time and service for your area.

Once your order ships, you’ll receive a confirmation email with a tracking number and link. You can follow your package in real time as it makes its way to you.

At this time, we focus on offering free standard shipping to keep things simple and accessible. If you have a specific request or timeline, feel free to reach out — we’ll do our best to help.

If your order arrives damaged or faulty, please contact us within 7 days of delivery at support@nuvianuvia.com Include your order number, a few photos of the item and packaging, and a short description of the issue.

We’ll review your request and, if eligible, offer a refund or replacement, typically processed within 7 business days.

If you need to cancel or adjust your order, please reach out within 24 hours of placing it. After that, your order may already be in processing or transit.

Once your order has been confirmed, we’re unfortunately unable to make changes to the items, shipping address, or other details.
If you need to update something, please cancel the current order and place a new one with the correct information.

You can enter your discount code during checkout. On the checkout page, you’ll see a field labeled “promo code” — simply enter your code there and click “Apply”. The discounted price will update automatically before you complete your payment.

Our standard sample set includes 5 scents, perfect for discovering your favorites.
If you'd like to request additional samples or a custom selection, please reach out to us at support@nuvia.com we’d be happy to assist you!