Thank you for welcoming our scents into your daily rituals. Each of our perfumes and essential oils is carefully blended to support your well-being — and we truly value your trust in our products.
Returns
Because our products are personal and consumable, we’re unfortunately unable to accept returns or exchanges once items are delivered. This policy helps us ensure the safety, purity, and quality of every product we send out.
Not sure which scent is right for you? We recommend starting with our 5-piece Sample Set — it’s a gentle way to explore our fragrances before committing to a full-size bottle.
Damaged Items
If your order arrives damaged or faulty, please contact us within 7 days of delivery at support@nuvianuvia.com Include your order number, a few photos of the item and packaging, and a short description of the issue.
We’ll review your request and, if eligible, offer a refund or replacement, typically processed within 7 business days.
Order Changes & Cancellations
If you need to cancel or adjust your order, please reach out within 24 hours of placing it. After that, your order may already be in processing or transit.
We're Here to Help
If you have any questions, concerns, or simply want to share feedback, we’d love to hear from you.
You can reach us at: support@nuvianuvia.com
With gratitude and scentful blessings,
Nuvia a scent meant for you